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Shipping Policy

Where we Ship to:

Canada and Continental United States. 

For Rural areas, Towns, Postal Boxes, where there is no door delivery available, you will need to pickup your order at the shipper's nearest pickup location.

You can use different bill to and ship to address, this is a great option for gift giving.  Please note in some instances we may contact the cardholder to verify proof of identity before shipping. 
Note:  we will not ship to a Freight Forwarding address.

UK, Australia & other countries: 

Shipping rates are displayed for United Kingdom & Australia.
For other countries please email us for a shipping quote.  Please include what you wish to purchase and your shipping address.
Please Note: for orders shipped to countries outside of North America we recommend to use the same billing & shipping address. If the billing address does not match the shipping address, we will need to contact the cardholder to verify proof identity before shipping.


Shipping Rates

Orders $100.00 and more:

  • FREE* Standard Shipping in Canada on orders of $100.00 or more.
    *Excluding to Nunavut, Yukon, and the Northwest Territories.  Unfortunately we are unable to offer free shipping, but instead offer a discounted rate on orders over $100.00
  • Discounted Shipping to Continental USA on orders of $100.00 or more. We have discounted the shipping, so you will pay less than orders under $100.00 :)

"Express or Courier" Shipping option available in Canada:
Most orders are shipped Expedited Canada Post.  If you need your order quicker we do offer Faster Shipping options such as shipping by a Courier, when you select "Express or Courier" shipping option.  These price options excludes rural areas, within certain areas of Canada.  If you live in a rural area, we would be happy to provide an Express shipping estimate over the phone or by email.

Please note:  depending on where you live, home delivery might not be available and you will need to pickup your order at the shippers nearest pickup location.

**Note:  In the event that shipping charges are considerably higher than the rate calculated at checkout, there might be additional charges. If additional shipping charges apply you will be contacted by phone or email with a quote before we fulfill and ship your order. (Ie: remote areas, large or heavier items). We apologize in advance for any inconvenience this might cause. **

Shipping Time

Once you place your order we strive to ship your order within 1-2 business days.  If there are any delays more than 4 business days we will notify you.
Note:  Pre-Sale items will ship when available.

Once your order is shipped, we will email you a shipping confirmation email and tracking number. Please allow some time for your tracking status to be available/updated.

Orders shipped outside of Canada might experience delays due to Customs or by any other regulatory authority.

Duty & custom fees to shipments outside of Canada

Local taxes, duties and brokerage fees are not included in our prices or shipping costs.  These are the responsibility of the purchaser of the order.  Note: if the order is not shipped to the purchaser these fees are payable by the addressee (Ship to address).

    Shipping/Fulfill Confirmation Email

    Once your order has been processed and a shipping label/pickup has been created by our shipper you will receive a shipping or fulfill confirmation email.  

    Order tracking

    The order tracking number you receive in the email from the shipper will contain order tracking information.    Please allow some time for your tracking status to be available/updated. There is a delay between the time the shipping label/pickup from the shipper is created and the actual time the shipper processes it in their facilities.

    For example, if we process your order on Saturday, shipment progress will be shown in the evening of the next business day (ie: Monday). 

    If you have not received your Shipping Confirmation email within 4 days of ordering , please email us at orders@pumpkinpiekids.com or call us at 250.754.3933 during our business hours.  

    Please free to contact us by phone at 250.754.3933 or use the "Additional comments" box for additional messages in regards to your order. 

    Shipping Address Accuracy:

    Please ensure that your shipping address is complete and correct when placing your order.  Once your order is submitted, you can also double check this on your Order Confirmation email.  If you notice an error please call us immediately (within 15 minutes of placing your order.)
    Once you have received your order fulfillment email, we will not be able to make any changes as the item has been shipped. 

    If you notify us by email we can not guarantee that it will be received/reviewed before your order is fulfilled.  We recommend you call us at 250.754.3933

    Returns due to failure to pickup, shipping address errors or incomplete address errors provided by the customer, the shipping costs will be the responsibility of the customer. 
    You will be contacted to have your order re-shipped and pay the additional shipping fees. If you received free shipping, you will be charged shipping to have the order re-shipped.

    In-store Pickup

    In-store pickup is available at our store in Nanaimo, BC.  Please have photo ID available and order# at the store when picking up.  You can select to have someone else pick up the order by entering their name and phone number in the "Pickup Information" option during checkout.  Any changes to the pickup person after your order is placed, please email us.

    We reserve the right to modify or cancel orders for any reason; you will be notified of any modifications or cancellations.

    *Business days are Monday to Friday, excluding statutory holidays.