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FAQ

What is in stock?

How do I know what is currently in stock?
You can view inventory availability on the product page.
For items that are available with several options, such as size and width, you will need to select both options to view the available stock. 

Check Out Help

What method of payments do you accept?
Visa, Visa Debit, MasterCard, Shopify Pay & Applepay
All prices are in Canadian dollars
(In our brick and mortar store we also accept Cash, Debit, Visa & Mastercard)

Billing Address:
Your billing address is the address that is on your Credit Card statement. 

**Important: The name, billing address and phone must be the same as the credit cardholder’s mailing address. We might contact you to authentic your information. These confirmations are done primarily to protect you and identity-theft victims from credit card fraud. 

Shipping Address:
The address you wish us to ship your order to.

Shipping to a different address than the Billing address:
See Shipping Policy page.

Order Submitted & Shipping

How do I know you received my order?
Once your order is received, an automated confirmation email will be sent to you.  If you haven't received one, it is possible you might have entered your email address incorrectly. Please contact us by phone or through our contact form on our website.

How will I know that my order is shipped?

Once you place your order we strive to ship your orders within 3 business* days.  If there are any delays more than 4 business* days we will notify you.
*Business days are Monday to Friday, excluding statutory holidays

Once your order is shipped, we will email you a shipping confirmation email and tracking number. Please allow some time for your tracking status to be available/updated. There is a delay between the time the shipping label is created and the actual time the shipper processes it in their facilities.

Our shipping estimates are based on average shipment times.  This excludes delays due to remote locations, weather, labour disputes, and Christmas season etc. 
Orders shipped to the United States might experience delays due to Customs or by any other regulatory authority.

Can I cancel or make changes to my order?

As we strive to process orders immediately, cancellations or changes may only be possible if you call immediately (within 15 minutes) after placing your order at 250.754.3933 and speaking with one of our customer service associates at our store.

If your order has been fulfilled and shipped it can not be cancelled. 
Refer to our Return Policy if you wish to make a Return.

My order was returned due to address error or non-pickup:

Returns due to failure to pickup, shipping address errors or incomplete address errors provided by the customer, the shipping cost will be the responsibility of the customer.  This also includes refusal of delivery.
Once we receive the package you will be contacted to have your order re-shipped and pay the additional shipping fees. If you received free shipping, you will be charged shipping to have the order re-shipped

Out of Stock

"Sold Out" items notifications:

Yes, we can inform you when sold out items are back in stock.  Simply go to the product's page and you should see "Click here to be notified by email when..... comes back in stock".  Click the "here" and a box will pop up for you to enter your email.  
Note:  anything on sale will be a clearance item and we will not be expecting more stock.  

Incomplete Orders:
If for some reason an item that is ordered is out of stock, we will notify you before processing and shipping your order to verify the acceptance of a shipment. 

Product colour or packaging looks different from what is displayed on our website

It is possible that colour and packaging might not be exactly as shown. 

Do you have a fitting guide for products?

Yes we do!   See our Shoe & Size Guide page or call us and we will be glad to help you.

Do you Gift Wrap?

Yes we do! You can select the Gift wrapping option in the Cart page.  It is only $3.99.
We will provide a complimentary Gift Note, or you can purchase a Card and we will write your personal note inside.  
Please indicate your message in the "Gift message" box and we will be happy to include it in the gift.

How can I contact Pumpkin Pie Kids?

You have 3 options:

  1. Call us at our store during business hours at 250.754.3933
  2. Fill in our Contact Form
  3. Email us at orders@pumpkinpiekids.com

Do you sell Gift Certificates?

We sell Gift Certificates in our Brick & Mortar store in Nanaimo.
Sorry, at this time we do not sell them on-line, but we hope to have this feature in the future!

Can I redeem my Store issued Gift Certificate or Exchange Voucher on-line?

Gift Certificates and Exchange Vouchers that are issued in our Brick & Mortar store in Nanaimo can not be redeemed on-line.  We are sorry for this inconvenience. This is something we hope to have in the future.

Price Adjustments

Sorry we don't offer price matching or retroactive price adjustments at this time.
Discount coupons or special offers are valid during specified dates only.  It is valid for new purchases only.  Not valid for previous purchases.