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Return Policy

At Pumpkin Pie Kids we are pleased to offer many great products to our customers!  If for any reason you are not satisfied with your purchase please contact us.

If have any questions please contact us by phone 250.754.3933 or fill out our Contact Us form. 

If you wish to return product please refer to our below Return Policy and contact us within its stated dates & we will be happy to help you!  Please note

  • Returns require a Return Authorization.
  • Shipping charges and Gift wrapping charges are not refundable. Note:  If your order had qualified for free shipping, the actual cost of shipping the goods out will be deducted from the value of the return.

If you wish to exchange your purchased product for another, such as a bigger size, let us know.
If you are eligible for a refund, no need to wait for us to receive the return, please place another order for the product you require.  Once we receive your returned product we will refund you.  Note: if you are eligible for a Exchange Credit, we would be happy to hold the item you wish to exchange for until your return is received and your Credit code is issued to you.

Our Return Policy

REGULAR PRICED Products: 14 day Refund, on original form of payment/tender, & 30 day Exchange Credit*

SALE/DISCOUNTED Products 14 day Exchange Credit* (not eligible for refund)

GIFT RECEIPT 14 day Exchange Credit* on Sale/Discounted products and 30 day Exchange Credit* on Regular priced products.  (not eligible for refund)

*If you are eligible for an Exchange Credit we will apply the value of your returned product in the form of a Credit code that can be applied to your next order. 

If your order had qualified for free shipping, the actual cost of shipping the goods out will be deducted from the value of the return.

Note:  Original shipping charges and Gift wrapping charges are not refundable.

To be eligible for a Return:

  • Receipt is required.  
  • The product is required to be in the original packaging*, sealed and product hang tags still attached. Unused, unwashed & unsoiled.  All original documents, components and accessories included.
    Examples of non returnable items:  Worn items are not returnable. S
    ealed items that have been opened are not returnable.  Items with tags attached, if they are removed they are considered worn and therefore not returnable. *Ripped, damaged or missing packaging and tags on items is not returnable.

Non-returnable items due to health & hygiene reasons:

  • Skin & body care products
  • Undergarments, swimwear, & nursing supplies.
  • Soothers, pacifiers, teethers.
  • Feeding items  (ie: baby bottles, drink bottles)
    Other items include:
  • Gift Certificates.
  • Gift Wrapping Charges
  • Shipping Charges

Returns can be mailed back or returned to our physical store in Nanaimo, once a return authorization is issued. 
Sorry, returns are not accepted without a Return Authorization for on-line purchases.


To Obtain a Return Authorization 

Please contact us, by the stated Return Policy dates:
By Phone 250.754.3933 during our business hours.
You will need to provide your receipt information so please have this available.
By email: fill out our Contact Us form, please provide a day time phone number in the event we need to call you.

We will email you a Return Authorization # along with detailed instructions on how to ship your return back to us.

Mailing your Authorized Return

Once a Return Authorization is approved return your product within 7 days.
Please mail to: Pumpkin Pie Kids 411A Fitzwilliam Street, Nanaimo BC, Canada, V9R 3A9 within 7 days.

Please include with your return:

  • Return Authorization number
    (write it on the copy of receipt enclosed with your return or print off email with RA number)
  • Copy of Receipt
  • Returned product with all original packaging and tags. 
    (The product is required to be in the original packaging, sealed and product hang tags still attached. Unused, unwashed & unsoiled.  All original documents, components and accessories must be included. )

Please package the return in a manner that will not damage merchandise, packaging, or box. We recommend you use the shipping box or container that it was delivered in (unless it was damaged).

The customer will be responsible for paying for their own shipping costs for returning the product. Sorry, we do not accept COD or Collect shipments.

We recommend you use a trackable shipping service and purchasing shipping insurance.  We are not responsible for returns that are damaged or lost during return shipping.

Returned item received by Pumpkin Pie Kids

Once we have received the returned goods and have verified they meet within our return policy guidelines (see above) we will process your return.  If you are eligible for an Exchange Credit, we will email you a Credit code, where the code can be applied to your next order during checkout.

Errors in your Order

We double check all orders, but in the event we make an error and have shipped you the wrong product that was not on your order confirmation, please contact us within 4 days of delivery and we will be happy to correct it for you.

Defective Goods upon receipt of order

We do inspect all the products prior to shipping for manufacturing flaws or defects.  If for some reason we have missed something please contact us immediately, within 4 days of delivery.  If contacting us by email please include a picture of the defect. 

Warranty Inquiries

Some goods come with a manufacturer's warranty as stated on the product's packaging. Some manufacturers request that the consumer contact them directly. Please follow the guidelines provided by the manufacturer. Please feel free to contact us if you have any questions or need additional help.

Damaged Goods

If any of the products you ordered arrive in a damaged or opened state, please ask the shipper to make note on their receipt of delivery and check your order.  If you discover damaged goods please contact us within 4 days of delivery.  If the shipping packaging was damaged or in an open state, please take a picture and do not discard the packaging, as we might need a photo of it to provide to our shipper for insurance purposes. Thanks!

Can I cancel or make changes to my order?

As we strive to process orders immediately, cancellations or changes may only be possible if you call immediately after placing your order at 250.754.3933 and speaking with one of our customer service associates at our store. 

If your order has been processed it can not be cancelled.  Refer to our Return Policy if you wish to Return it.

 

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