Even though we do our best to ship out your orders quickly, unexpected shipping delays by our shippers such as weather, busy season, customs, and Covid related issues may occur. Our shippers are not providing delivery guarantees at this time.
Free Shipping on orders $100 & over in Canada *Excluding Nunavut, Yukon, Northwest Territories, Newfoundland, Nova Scotia, PEI, New Brunswick & oversized items.
For free shipping exempt provinces we offer a discounted shipping rate!
At our store in Nanaimo
Where we Ship:
Canada and Continental United States
Billing & Shipping Address are different: Please provide phone numbers for both shipping and billing persons. Please note in some instances we may contact the cardholder to verify proof of identity before shipping.
Orders to freight forwarding addresses will be cancelled.
UK, Australia & other countries:
For orders shipped to countries outside of North America we recommend to use the same billing & shipping address. If the billing address does not match the shipping address, you will be required to email us proof of identity before shipping.
We currently ship to: Australia, Belgium, France, Germany, Hong Kong, Ireland, Netherlands, New Zealand, UK.
Orders $100.00 and over:
FREE* Standard Shipping in Canada on orders of $100.00 or more.
*Excluding to Nunavut, Yukon, Northwest Territories, Newfoundland, Nova Scotia, PEI, New Brunswick and oversized items. Unfortunately we are unable to offer free shipping, but instead offer a discounted rate on orders over $100.00
- Shipping to Continental USA on orders of $100.00 or more we have discounted the shipping, so you will pay less than orders under $100.00!
"Express or Courier" Shipping option available in Canada:
Most orders are shipped Expedited Canada Post. If you need your order quicker we do offer Faster Shipping options such as shipping by a Courier, when you select "Express or Courier" shipping option. These price options excludes rural areas, within certain areas of Canada. If you live in a rural area, we would be happy to provide an Express shipping estimate over the phone or by email.
Please note: depending on where you live, home delivery might not be available and you will need to pickup your order at the shippers nearest pickup location.
**Note: In the event that shipping charges are considerably higher than the rate calculated at checkout, there might be additional charges. If additional shipping charges apply you will be contacted by phone or email with a quote before we fulfill and ship your order. (Ie: remote areas, large or heavier items). We apologize in advance for any inconvenience this might cause. **
Oversized items are not eligible for free shipping and an extra surcharge is applied to shipping rate.
Once you place your order we strive to ship your order within 1-3 business days. If there are any delays more than 4 business days we will notify you.
Exception: Any order that includes a "Pre-Sale" item will ship when all items are available. Pre-Sale items are not available to ship at the time of purchase. Shipping estimates on pre-sale items can be found in the item's product description on our website.
Once your order is shipped, we will email you a shipping confirmation email and tracking number. Please allow some time for your tracking status to be available/updated.
Orders shipped outside of Canada might experience delays due to Customs or by any other regulatory authority.
Duty & custom fees to shipments outside of Canada
Local taxes, duties and brokerage fees are not included in our prices or shipping costs. These are the responsibility of the purchaser of the order. Note: if the order is not shipped to the purchaser these fees are payable by the addressee (Ship to address).
Shipping/Fulfill Confirmation Email
Once your order has been processed and a shipping label/pickup has been created by our shipper you will receive a shipping or fulfill confirmation email.
The order tracking number you receive in the email from the shipper will contain order tracking information. Please allow some time for your tracking status to be available/updated. There is a delay between the time the shipping label/pickup from the shipper is created and the actual time the shipper processes it in their facilities.
For example, if we process your order on Saturday, shipment progress will be shown in the evening of the next business day (ie: Monday).If you have not received your Shipping Confirmation email within 4 days of ordering , please email us at firstname.lastname@example.org or call us at 250.754.3933 during our business hours.
Please free to contact us by phone at 250.754.3933 or use the "Additional comments" box for additional messages in regards to your order.
Shipping Address Accuracy:
Please ensure that your shipping address is complete and correct when placing your order. Once your order is submitted, you can also double check this on your Order Confirmation email. If you notice an error please call us immediately (within 15 minutes of placing your order.)
Once you have received your order fulfillment email, we will not be able to make any changes as the item has been shipped.
If you notify us by email we can not guarantee that it will be received/reviewed before your order is fulfilled. We recommend you call us at 250.754.3933
Items not successfully delivered & returned:
Returns or items not successfully delivered due to refusal, failure to pickup, shipping address errors, moved, or incomplete address errors provided by the customer, any return or rerouting shipping costs will be charged to the customer.
If the shipment is returned, you will be contacted to have your order re-shipped and pay both the return and re-shipping fees. This includes shipments that had received free shipping. If we do not reship your order, the return shipping charges will be deducted and the original shipping charge is non-refundable.
Orders shipped with free shipping, will no longer qualify for free shipping and will be charged all shipping charges, including the cost to ship out. If the shipping charges exceed the value eligible for refund, then an invoice will be issued for payment.
Delivered items missing or stolen:
We are not responsible for delivered items that have been stolen or have gone missing. Please file an insurance claim with the shipper. We insure all our packages for up to $100.00, unless it is shipped regular post.
We recommend that you track your parcel and submit a pickup option with the shipper if you are not going to be home.
In-store pickup is available at our store in Nanaimo, BC. Please have photo ID available and order# at the store when picking up. You can select to have someone else pick up the order by entering their name and phone number in the "Pickup Information" option during checkout. Any changes to the pickup person after your order is placed, please email us.
When using in-store pickup:
- Select in-store pickup option
- Ensure that the shipping address is to our store and the billing address is the same as your billing address.
- Note: if you are using auto complete or accelerated checkout it might overwrite our store shipping address. You will need to correct this by re-entering our store address.
We reserve the right to modify or cancel orders for any reason; you will be notified of any modifications or cancellations.
*Business days are Monday to Friday, excluding statutory holidays.
Do you have discount codes for shipping?
Most of our shipping is already discounted so no matter if this is your first order or you are a regular shopper, you will always receive our best rate.
**We do not offer discount codes for shipping, the codes you see at discount/code websites are FAKE and will not work. Even though some might say they have been "used 300 times" what they fail to mention is that they were used without success. **