FAQ
How do I know what is currently in stock?
You can view inventory availability on the product page.
For items that are available with several options, such as size and width, you will need to select both options to view the available stock.
Check Out Help
What method of payments do you accept?
Visa, Visa Debit, MasterCard, Shopify Pay & Applepay
All prices are in Canadian dollars
(In our brick and mortar store we also accept Cash, Debit, Visa & Mastercard)
Billing Address:
Your billing address is the address that is on your Credit Card statement.
**Important: The name, billing address and phone must be the same as the credit cardholder’s mailing address. We might contact you to authentic your information. These confirmations are done primarily to protect you and identity-theft victims from credit card fraud.
Shipping Address:
The address you wish us to ship your order to.
- Note: if you are using auto complete or accelerated checkout double check that the shipping address is correct, as it might enter an address that is stored on your device.
Shipping to a different address than the Billing address:
See Shipping Policy page.
Order Submitted & Shipping
How do I know you received my order?
Once your order is received, an automated confirmation email will be sent to you. If you haven't received one, it is possible you might have entered your email address incorrectly. Please contact us by phone or through our contact form on our website.
How will I know that my order is shipped?
Once your order is shipped, we will email you a shipping confirmation email and tracking number. Please allow some time for your tracking status to be available/updated. There is a delay between the time the shipping label is created and the actual time the shipper processes it in their facilities.
Orders shipped outside of Canada might experience delays due to Customs or by any other regulatory authority.
Can I cancel or make changes to my order?
As we strive to process orders immediately, cancellations or changes may only be possible if you call immediately after placing your order at 250.754.3933 and speaking with one of our customer service associates at our store.
Note: We do not recommend emailing us, as it is possible that the email is not received before your order is processed.
If your order has been fulfilled and shipped it can not be cancelled.
Refer to our Return Policy if you wish to make a Return.
My order was returned due to address error or non-pickup:
Returns due to failure to pickup, shipping address errors or incomplete address errors provided by the customer, the shipping cost will be the responsibility of the customer. This also includes refusal of delivery.
Once we receive the package you will be contacted to have your order re-shipped and pay the additional shipping fees. If you received free shipping, you will be charged shipping to have the order re-shipped
Out of Stock
"Sold Out" items notifications:
Yes, we can inform you when sold out items are back in stock. Simply go to the product's page and you should see "Click here to be notified by email when..... comes back in stock". Click the "here" and a box will pop up for you to enter your email.
Note: anything on sale will be a clearance item and we will not be expecting more stock.
Incomplete Orders:
If for some reason an item that is ordered is out of stock, we will notify you before processing and shipping your order to verify the acceptance of a shipment.
Product colour or packaging looks different from what is displayed on our website
Even though we do our best to provide accurate descriptions and photos, it is possible that colour and packaging might not be exactly as shown. Slight colour variances can also be due to your viewing screen.
Do you have a fitting guide for products?
Yes we do! See our Shoe & Size Guide page or call us and we will be glad to help you.
How can I contact Pumpkin Pie Kids?
You have 3 options:
- Call us at our store during business hours at 250.754.3933
- Fill in our Contact Form
- Email us at orders@pumpkinpiekids.com
Can I redeem my In-Store issued Gift Certificate or Exchange Voucher on-line?
Gift Certificates and Exchange Vouchers that are issued in our Brick & Mortar store in Nanaimo can not be redeemed on-line. If you wish to have them applied to an on-line order, please contact us so we can convert it for you.
Price Adjustments
Sorry we don't offer price matching or retroactive price adjustments at this time.
Sale prices and discounts are valid during specified dates only. It is valid for new purchases only. Not valid for previous purchases.