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Our Return Policy for shipped merchandise:


  1. Please contact our store within 10 days of delivery* of merchandise for return authorization.

  2. Merchandise must be shipped (post marked) within 7 days of return authorization date.

  3.  All returned merchandise be in their original condition and packaging. 

  4. The customer is responsible for shipping costs (original and return).

You will be asked to provide and include in your shipment:
 

  • Copy of receipt.

  • Reason for return

  • Include your Name, complete mailing address, & contact phone number.

  • Return authorization #.

 For returns please note:

  • COD's or COLLECT shipments will not be accepted.

  • We suggest you insure the merchandise, as we are not responsible for lost shipment of returned goods.
    We are not responsible for goods that are packed poorly resulting in damaged packaging or good.

  • To ensure that your refund or exchange is accepted please contact our store first before returning your goods as you will need to have a return authorization #

 

*  the delivery date provided by the shipping company.


Defective merchandise:

Please contact us within 10 days of delivery to make arrangements for a replacement & shipping.

Thanks!

 

  411A Fitzwilliam Street
Nanaimo, British Columbia
Canada


(250) 754-3933


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